The way that you represent yourself in writing carries significant weight. The digital world may seem like a free-for-all, “wild wild west” with no clear rules or regulations however, this is clearly a dangerous perspective for a professional to take, as the consequences for breaking tacit rules, expectations, and guidelines for professional communications can be very costly. People have even gone to prison for illegal use of private messaging.
We have all heard the news stories about people who have been fired and companies that have been boycotted for making offensive or inappropriate social media posts. Text messaging, emailing, and posting on social media in a professional context requires that you be familiar with “netiquette,” or proper etiquette for using the internet. 7.1 Correspondence: Text Messages, Emails, Memos, and Letters Netiquette
